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How soon can you pickup my vehicle?
Typically we can arrange for pickup of your vehicle within 1-3 days.
 
How long does car transport take?
It all depends on how far your vehicle is being transported, the schedule of the particular carrier and the weather, of course. 
East Coast to West Coast – takes approximately 7-10 days
Mid-West to East Coast – takes approximately 5-7 days
North to South – takes approximately 3-5 days
 
Can you arrange door to door service for my vehicle?
Door to door service means that the auto transport carrier will pick up and make delivery of your vehicle as close to your designated locations as possible. Because of the size of the semi tractor-trailer trucks, however, please keep in mind that certain roads, bridges, overhangs, etc. may make door to door delivery impossible. But we will get as close to you as possible.
 
May I schedule a time for my vehicle to be picked up or delivered?
If you contact us with sufficient notice, we will do our best to meet your particular needs; however, we cannot guarantee specific times or dates, since all carriers work within windows of availability (approximated delivery times). 
 
Do I have to be present when you pickup and/or deliver my vehicle?
If at all possible, we prefer that you are present when the vehicle is picked up and delivered to expedite a smooth hand-off. If you cannot be present, please assign someone to represent you who is willing to sign a release form upon pick-up or delivery. 
 
What is the best way to prepare my car for transport?
Please see our outline below:
 
PREPARING YOUR VEHICLE FOR TRANSPORT
If your car is in working condition*, ensure that there is adequate antifreeze and gas, and that your battery is charged.
Take note of any damage. It doesn’t hurt to take some quick photos of your car and any existing damage. 
Turn off all alarm systems. 
Take care to remove any personal belongings and any luxury or decorative items which are removable (i.e. spoilers, mirrors, fog lights). 
Secure all items that you are leaving in the car. 
Lower or remove antennas.
Make a list of all secured items you have on/inside car so that you can quickly check your list upon pickup. 
Be sure to clean out your vehicle as best as possible. Using your car as a moving container (i.e. packing it with household items, is not permitted).
 
*Cars that are not in working condition should be brought to our attention so that we can make the appropriate arrangements to move your vehicle. 
 
Can I ship items by putting them inside my vehicle?
As an auto shipping broker, our designated carriers are only covered and permitted to ship your vehicle – there should be no boxes filled with personal property in your car. All auto transport carriers are regularly inspected at state borders by police and other government agents. Any violations to the above can result in a strict fine. Vehicle owners take full responsibility for any violations to the above policy and under no circumstances shall vehicle owners transport any illegal or hazardous substances. In the case that an owner violates any of these rules, the owner acknowledges that they may be subject to penalties, fines and/or imprisonment to the extent allowed by the applicable state and federal laws.
 
Will my vehicle be insured in case something happens?
All auto transport carriers must legally carry two types of insurance. Federal law (U.S. Department of Transportation) requires them to have a minimum of $750,000 worth of public liability insurance plus a minimum of $100,000 coverage for cargo (vehicles). Any damage to your vehicle will be covered by the insurance policy of the transport carrier designated to move your vehicle. Should something happen, please note that all deductibles are typically paid by the assigned contractor. Transport Connection takes great care is picking our contractors to minimize the chance of damage to your vehicle. 
 
What should I do if I notice damage upon delivery?
Any damage should be noted upon delivery on your bill of lading and acknowledged by the driver. Call TC immediately or within 24 hours, and we will assist you in any information you may need. Do note, however, that you must file your insurance claim directly with the designated carrier. TC cannot do that for you. 
 
Can I check on the status with respect to the delivery of my vehicle?
Yes. Give us a call and we will gladly assist in getting you a delivery status on your vehicle to afford you peace of mind. 
 
What forms of payment do you accept?
Transport Connection accepts payment via all major credit cards and PayPal. Upon delivery, we require a cashier’s check, money order, or cash.
 
Do you require my auto insurance policy information?
Auto transport carriers are required to carry insurance and most carriers hold a minimum of $750,000 with a combined single incident and $250,000 per incident. This insurance is the only one you will file with should any damage happen to your vehicle, and you should never have to pay a deductible. 
 
Can you supply proof of insurance for the carrier that will transport my vehicle?
Yes. Simply write us and we will provide you with proof of insurance. 
 
Why should I use a broker?
A broker has many contacts within the industry and works with many reputable companies who may have special routes or special pricing. With a particular carrier, you are limited to that company and you will often receive biased information on their services. A good broker can provide you with an upstanding carrier that will not only take care of your car, but provide you efficient service.
 
Why does an SUV cost more than a car?
Shipments are based on weight and because every truck has a weight carrying limit those vehicles that weigh more will also cost more. Because of the weight difference in SUVs, they will incur an extra fee.
 
What’s the best size carrier for my vehicle?
For all practical purposes, the size of the carrier does not matter (whether it holds 4 or 10 cars). What does matter is the carrier company itself and its reputation. 
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